Frequently Asked Questions

• How do I get a redemption code?
  • Contact us through our channel to make a purchase.
• Why does the remaining sessions show as 0 after starting?
  • The login process has not been completed. Click the 【🚀】 button to log in and view the remaining sessions.
• What should I do if I forget my previously registered account ID?
  • Please register again. Since we do not store identifiable information or plaintext data, we cannot determine account ownership or provide recovery services.
• What should I do if I forget the Binding Key associated with my account ID?
  • Please register again. Since we do not store identifiable information or plaintext data, we cannot determine account ownership or provide recovery services.
• What if I've reached the maximum number of bound accounts?
  • You can remove a bound account through the 【Account Information】 page. You can either remove accounts based on login order or remove the currently logged-in account after logging in.
• What if the cooldown period for account removal is 90 days?
  • Please wait 90 days before attempting to remove the account again. We do not make exceptions for anyone, as allowing exceptions would nullify the purpose of this feature.
• Will the account order change after removing an account?
  • Yes, if you have five accounts [1, 2, 3, 4, 5] and you remove account 3, the remaining account order will change to [1, 2, 4->3, 5->4].
• Can you help clear all bound game accounts?
  • No, we do not make exceptions for anyone. Allowing exceptions would render this limitation ineffective.